Privacy Policy
Last updated on: November 25, 2024
It is SVGator's policy to respect your privacy regarding any information we may collect while operating our website. By providing your personal data to SVGator (by registering as a user or using the SVGator tool), you accept that your personal data will be used for the purposes set out in this Privacy Policy.
We have created this Privacy Policy to explain how we gather, use, share, and manage personal information. We have outlined our Privacy Policy below.
It is SVGator's policy to respect your privacy regarding any information we may collect while operating our website. By providing your personal data to SVGator (by registering as a user or using the SVGator tool), you accept that your personal data will be used for the purposes set out in this Privacy Policy.
We have created this Privacy Policy to explain how we gather, use, share, and manage personal information. We have outlined our Privacy Policy below.
When registering on or using our site, you may be asked to enter your name, title and email address. You give us this information voluntarily by creating an account and using our services.You can also sign up for SVGator using your Facebook or Google account. In that case, we will ask permission to access basic information from that account, such as your name and email address. The information we get from Facebook and Google depends on your settings and their privacy policies. You can stop sharing that information with us at any moment by removing SVGator’s access to that account.
We also collect user feedback and other messages that you directly send us through SVGator. We use this information to maintain, improve and provide the features and functionality of SVGator to you, to correspond with you, and to address any issues you raise.
We also collect user feedback and other messages that you directly send us through SVGator. We use this information to maintain, improve and provide the features and functionality of SVGator to you, to correspond with you, and to address any issues you raise.
In addition to the data you provide to us directly by either typing it in on our site or uploading it, we also use technology to track various aspects of site usage. All the data we collect or track is needed to operate our services. We do not sell your information. Furthermore, we do not share your private information with anyone, except with trusted third-party service providers (listed in this privacy policy under third-party Service Providers), only if it's necessary for operating our services or because it's required by law.
Cookies. A cookie is a small file stored on your computer's hard drive, ready for future access when you return to our site. We use cookies to deliver web content specific to you and collect website usage data. Cookies contain session identification numbers that allow our systems to recall previous sessions for authentication efforts and assemble information from our gathered data. Cookies cannot pass viruses, harm your computer or pass on private information such as an email address without the user's intervention. You can configure your computer's browser to alert you when a site attempts to send you a cookie and allow you to accept or refuse the cookie. In addition to cookies, we may use small bits of computer code called "one-pixel gifs," "clear GIFs," or "web beacons" embedded in web pages to monitor website activity.
Location. We get information about your signup and current location (country and city) from your IP address and device settings. (An IP address is a number assigned to your device by your Internet Service Provider when you are accessing the Internet.) In addition,you may receive personalized messages based on your location.
Link clicks. We keep track of how you interact with our site and what links you decide to click on to operate our service. It may include links on the website, blog, help center, emails, ads, and live chat support.
Log activity. We receive information every time you view or interact with content on our site, even if you don't have an account. Log activity information covers a variety of data that is available to SVGator either through 3rds party service providers or collected directly by us: browser information, OS type, the device used, IP, chat activity, date, time, and duration for each site visit, referring web page, page visits, search terms, location, cookies, clicks, views and session duration for all site pages. We generally analyze data sets to make sure our services are fully functional and to ensure reliable and secure performance. We also use such information to understand user needs better, improve our site performance, and send relevant marketing messages that match your interests.
Cookies. A cookie is a small file stored on your computer's hard drive, ready for future access when you return to our site. We use cookies to deliver web content specific to you and collect website usage data. Cookies contain session identification numbers that allow our systems to recall previous sessions for authentication efforts and assemble information from our gathered data. Cookies cannot pass viruses, harm your computer or pass on private information such as an email address without the user's intervention. You can configure your computer's browser to alert you when a site attempts to send you a cookie and allow you to accept or refuse the cookie. In addition to cookies, we may use small bits of computer code called "one-pixel gifs," "clear GIFs," or "web beacons" embedded in web pages to monitor website activity.
Location. We get information about your signup and current location (country and city) from your IP address and device settings. (An IP address is a number assigned to your device by your Internet Service Provider when you are accessing the Internet.) In addition,you may receive personalized messages based on your location.
Link clicks. We keep track of how you interact with our site and what links you decide to click on to operate our service. It may include links on the website, blog, help center, emails, ads, and live chat support.
Log activity. We receive information every time you view or interact with content on our site, even if you don't have an account. Log activity information covers a variety of data that is available to SVGator either through 3rds party service providers or collected directly by us: browser information, OS type, the device used, IP, chat activity, date, time, and duration for each site visit, referring web page, page visits, search terms, location, cookies, clicks, views and session duration for all site pages. We generally analyze data sets to make sure our services are fully functional and to ensure reliable and secure performance. We also use such information to understand user needs better, improve our site performance, and send relevant marketing messages that match your interests.
You may provide payment information on our site when purchasing a premium subscription. We do not store payment information on our database or servers, such as debit/credit card number, CVV code, or PayPal address. This information is processed and stored on the servers of our reliable and secure payment processors (Stripe and Braintree) in order to enable recurring payments to us. We will store your billing address should you require an invoice. We also store the card's expiration date so that we can send you a notification when your card is about to expire.
This way, you'll be able to experience uninterrupted premium services and keep your subscription active. If you wish to deactivate recurring payments or update your billing information, you can do so in Account Options. Our payment processors will automatically process your request to deactivate recurring payments, and your recurring payments will stop.
This way, you'll be able to experience uninterrupted premium services and keep your subscription active. If you wish to deactivate recurring payments or update your billing information, you can do so in Account Options. Our payment processors will automatically process your request to deactivate recurring payments, and your recurring payments will stop.
If you are a resident of the European Economic Area (EEA) or United Kingdom (UK), all the processes undertaken by SVGator regarding your personal data are in accordance with European laws and regulations, such as the General Data Protection Regulation (GDPR). The GDPR governs how SVGator may process your information and your rights in relation to it. SVGator will collect and use your personal data only where:
- We need it in order to fulfill our contractual obligations when delivering you the Service;
- It is in our legitimate interest for developing and improving the Service;
- You have given us your consent;
- It is necessary for compliance with our legal obligations.
All data collected on SVGator is safe and secure. We will not make any private information or content published privately on our site. We may, however, disclose your private personal data to a few reliable third-party service providers (processors) solely for the purpose of operating our services: to help us provide, analyze, and improve the service, including data storage, maintenance services, database management, web analytics, payment processing, and improvement of the site's functionality. These third parties have access to your information only for the purpose of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy.
If you are an EU resident, you need to be aware that the personal data we collect about you may be transferred to and processed by recipients outside the European Economic Area. We have taken all necessary measures to ensure that transfers out of the EEA are adequately protected as required by applicable data protection law. All these third-party apps that have access to your data have a GDPR compliant privacy policy, and they will only use your data on our behalf and pursuant to our instructions.
We collect and share as little personal data as possible to function. Whenever you delete your account, we will initiate a process that will remove your data from all these processors, if possible. In some cases, it is physically impossible to distinctly identify specific users when data is used collectively for research and statistical purposes, or it may be needed for accounting purposes.
If you are an EU resident, you need to be aware that the personal data we collect about you may be transferred to and processed by recipients outside the European Economic Area. We have taken all necessary measures to ensure that transfers out of the EEA are adequately protected as required by applicable data protection law. All these third-party apps that have access to your data have a GDPR compliant privacy policy, and they will only use your data on our behalf and pursuant to our instructions.
We collect and share as little personal data as possible to function. Whenever you delete your account, we will initiate a process that will remove your data from all these processors, if possible. In some cases, it is physically impossible to distinctly identify specific users when data is used collectively for research and statistical purposes, or it may be needed for accounting purposes.
We use trusted third-party companies from the USA, UK, Ireland, Romania, and other countries:
Development – SVGator has been developed and is maintained by Smartware SRL for SVGator, which acts as a seller. Smartware employees have access to some user data, as it is needed to operate, maintain, and update the SVGator service, offer support, and run marketing campaigns. Employees' access to user data is controlled and limited.
Analytics - In order to understand the use of our service, we need to allow site analytics tools to access some information regarding your site usage. These tools are Google Analytics, Microsoft Clarity, Facebook Pixel. The information we collect through these third-party services includes your IP address, your device type, and Operating System, your Internet browser, your location, the pages on our website you have visited, and the actions you've performed on these pages (including recordings of your interactions, such as movements, mouse clicks), and actions you've performed in our online app.
Advertising – We engage advertising tools and platforms (Google Ads, Bing Ads, Facebook Ads) to run interest-based ads for SVGator or display relevant advertising to you while using SVGator Service. In order to run ads, we need to allow advertisers to get information about site visits and visitors through the use of cookies and other tracking methods, including Google Tag Manager. To opt out of Google's use of cookies, please visit the Google Advertising opt-out page. To opt out of targeted Facebook advertising, please visit this page. Please note, however, that this does not opt you out of being delivered advertising. You will continue to receive generic ads. To opt out of Google's use of cookies, please visit the Google Advertising opt-out page. To opt out of targeted Facebook advertising, please visit this page. Please note, however, that this does not opt you out of being delivered advertising. You will continue to receive generic ads.
CRM and email providers – Our business email addresses are managed by Google, so every email that you send to any employee will be accessed through Google Mail. We send out automated transactional emails (emails regarding account registration and payments) through Mailgun, which has access to the email addresses of end-users. Furthermore, we may also sync some user data from Zendesk. For CRM and promotional emails, we use Freshsales. In order to perform its marketing automation functions and customer relationship management tool, Freshsales has to have access to various metrics and information regarding our users, including actions performed on our site. Zendesk collects publicly available contact and social information related to you, such as your email address, company, job title, social network handles, and physical location, to optimize your user experience.
Payment processors and reports - We share your payment info with payment service providers (Stripe and Braintree) to process payments, prevent, detect and investigate frauds and for dispute resolutions (chargebacks, claims, refunds). We also use a third-party payment analytics tool (ChartMogul) to keep track of our business growth. ChartMogul has access to orders from Stripe, but it does not have access to credit card details.
Server storage and management - We use Amazon Web Services (AWS) for cloud services, database backup, and storage. All the data that SVGator collects directly through its service and all the content uploaded or created by users on SVGator are hosted on AWS.
Other than those who act on our behalf and except as explained in this Policy, the information you provide on SVGator will not be transferred to unrelated third parties unless we have your permission to do so. In addition, we allow you to control the disclosure of your nonpublic personal information to third parties for the marketing of third-party products and services (i.e., your consent is required for disclosure).
Development – SVGator has been developed and is maintained by Smartware SRL for SVGator, which acts as a seller. Smartware employees have access to some user data, as it is needed to operate, maintain, and update the SVGator service, offer support, and run marketing campaigns. Employees' access to user data is controlled and limited.
Analytics - In order to understand the use of our service, we need to allow site analytics tools to access some information regarding your site usage. These tools are Google Analytics, Microsoft Clarity, Facebook Pixel. The information we collect through these third-party services includes your IP address, your device type, and Operating System, your Internet browser, your location, the pages on our website you have visited, and the actions you've performed on these pages (including recordings of your interactions, such as movements, mouse clicks), and actions you've performed in our online app.
Advertising – We engage advertising tools and platforms (Google Ads, Bing Ads, Facebook Ads) to run interest-based ads for SVGator or display relevant advertising to you while using SVGator Service. In order to run ads, we need to allow advertisers to get information about site visits and visitors through the use of cookies and other tracking methods, including Google Tag Manager. To opt out of Google's use of cookies, please visit the Google Advertising opt-out page. To opt out of targeted Facebook advertising, please visit this page. Please note, however, that this does not opt you out of being delivered advertising. You will continue to receive generic ads. To opt out of Google's use of cookies, please visit the Google Advertising opt-out page. To opt out of targeted Facebook advertising, please visit this page. Please note, however, that this does not opt you out of being delivered advertising. You will continue to receive generic ads.
CRM and email providers – Our business email addresses are managed by Google, so every email that you send to any employee will be accessed through Google Mail. We send out automated transactional emails (emails regarding account registration and payments) through Mailgun, which has access to the email addresses of end-users. Furthermore, we may also sync some user data from Zendesk. For CRM and promotional emails, we use Freshsales. In order to perform its marketing automation functions and customer relationship management tool, Freshsales has to have access to various metrics and information regarding our users, including actions performed on our site. Zendesk collects publicly available contact and social information related to you, such as your email address, company, job title, social network handles, and physical location, to optimize your user experience.
Payment processors and reports - We share your payment info with payment service providers (Stripe and Braintree) to process payments, prevent, detect and investigate frauds and for dispute resolutions (chargebacks, claims, refunds). We also use a third-party payment analytics tool (ChartMogul) to keep track of our business growth. ChartMogul has access to orders from Stripe, but it does not have access to credit card details.
Server storage and management - We use Amazon Web Services (AWS) for cloud services, database backup, and storage. All the data that SVGator collects directly through its service and all the content uploaded or created by users on SVGator are hosted on AWS.
Other than those who act on our behalf and except as explained in this Policy, the information you provide on SVGator will not be transferred to unrelated third parties unless we have your permission to do so. In addition, we allow you to control the disclosure of your nonpublic personal information to third parties for the marketing of third-party products and services (i.e., your consent is required for disclosure).
We must disclose information when requested, to comply with court orders, judicial or other government subpoenas, warrants, orders, laws, regulations, or legal processes, to protect the safety of any person, to protect the safety or integrity of the platform, including the prevention of spam, abuse, malicious actors on our site, to explain why we have removed content or accounts from our site, to prevent fraud, technical issues or to protect the rights of our users.
Your privacy and the security of your personal information are important to us. However, no data transmission over the Internet can be guaranteed to be 100% secure, and as a result, we can not ensure the security of the Information you transmit to us, including Personal Data and User Content; accordingly, you acknowledge that you do so at your own risk.
We also use industry-standard encryption (transport layer security (“TLS”) or secure socket layer (“SSL”) technology) to protect your data in transit. Encryption keeps your private data while in transit. Once we receive your data, we protect it on our servers using security safeguards and reasonable measures to prevent the unauthorized disclosure or use of your data.
We also use industry-standard encryption (transport layer security (“TLS”) or secure socket layer (“SSL”) technology) to protect your data in transit. Encryption keeps your private data while in transit. Once we receive your data, we protect it on our servers using security safeguards and reasonable measures to prevent the unauthorized disclosure or use of your data.
Our Service is not intended for people under the age of 13. If you are under the age of 13, please do not submit any personal information. If we become aware that any such information has been submitted, we will promptly delete such information and terminate the children's account.
By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy.
If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
European Privacy Rights
If you are a resident or are otherwise located in the territory of the European Economic Area (EEA) or United Kingdom (UK), this section provides additional details about your rights granted by the EU General Data Protection Regulation (“GDPR”) and UK General Data Protection Regulation (UK GDPR).
Subject to certain limitations, the GDPR provides you the following privacy rights:
If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
European Privacy Rights
If you are a resident or are otherwise located in the territory of the European Economic Area (EEA) or United Kingdom (UK), this section provides additional details about your rights granted by the EU General Data Protection Regulation (“GDPR”) and UK General Data Protection Regulation (UK GDPR).
Subject to certain limitations, the GDPR provides you the following privacy rights:
- Right of access, objection, restriction of processing, erasure, and portability. You can make a request to access, object, restrict, erase, or transfer any of your personal data by emailing us at privacy@svgator.com. You also have the right to withdraw your consent at any time when we process your personal data based on your consent. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our Site and Service.
- Right of correction. If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us at privacy@svgator.com. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
- Right to opt-out to direct marketing. You have the right to opt-out at any time to receiving marketing materials from us by following the opt-out instructions in our commercial emails, by contacting us, or by adjusting your email preferences in your user account settings. Please note that we reserve the right to send you other communications, including service announcements and administrative messages relating to your account, without offering you the opportunity to opt out of receiving them.
- Right not to be subject to an automated decision, including profiling. We do not make automated decisions using your personal data that may negatively impact you.
- Right to complain. If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us at privacy@svgator.com and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You have the right to lodge a complaint with a supervisory authority, in the member state of your habitual residence, place of work, or place of the alleged infringement. Contact details for the EU data protection authorities can be found at https://ec.europa.eu/newsroom/article29/items/612080/en.
We will retain your personal data as long as your account is active. However, we remove it from our systems when we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations.
YouTube’s developer terms require us to inform you that our Tutorials page utilizes YouTube API Services to retrieve and show the videos uploaded to our Youtube channel. By viewing and interacting with these videos, you fully understand and agree to Youtube’s Terms of Service (https://www.youtube.com/t/terms), Google Privacy Policy (https://policies.google.com/privacy) and Google Security Settings (https://security.google.com/settings/security/permissions). We take no responsibility for the content or privacy practices of any third-party services; therefore we encourage you to carefully review their policies when you access these services.
You may request that we delete the personal information we have collected from you by emailing privacy@svgator.com
Please note that this request means you will have to delete your existing account and everything else stored in your account. This action is irreversible. Once you delete your SVGator account, we will take steps to remove your personal data from our systems and third-party processors within 30 days from the account deletion date. However, it does not apply to the extent needed to comply with legal or regulatory obligations to which SVGator is subject (e.g., taxation purposes).
Please note that this request means you will have to delete your existing account and everything else stored in your account. This action is irreversible. Once you delete your SVGator account, we will take steps to remove your personal data from our systems and third-party processors within 30 days from the account deletion date. However, it does not apply to the extent needed to comply with legal or regulatory obligations to which SVGator is subject (e.g., taxation purposes).
When you sign up with SVGator, you implicitly agree to our Terms of Service and Privacy Policy, including how we collect, process, and use your personal data. If you wish to withdraw or limit your consent at any moment after that, you can do that with future effect. If you wish to withdraw or restrict your consent regarding the collection of any type of personal data, please email us at privacy@svgator.com with your request, and we will get back to you with a solution within 30 days from the date of your email. You have the right to ask us to restrict the processing of your personal data. In such a case, we will only process your data for certain purposes that are mandatory by law. However, please keep in mind that certain personal data is necessary for us to be able to manage your account, so its deletion may be conditioned by the deletion of your SVGator account.
We may, on occasion, update our Policy. If we make any significant material changes to our Policy, we will post a notice about the change at a prominent location on our site and/ or email to the email address associated with your account. We encourage you to periodically review our site and this Policy for any changes. By continuing to access and use our service after you have received notification about these changes and after they become effective, you agree to be bound by our revised Privacy Policy.
Questions or comments regarding this privacy policy should be sent by email to privacy@svgator.com or by mail to 37310 Ruth Dr, Sterling Heights, Michigan, 48312-1977, USA.
Questions or comments regarding this privacy policy should be sent by email to privacy@svgator.com or by mail to 37310 Ruth Dr, Sterling Heights, Michigan, 48312-1977, USA.
If you have questions or if you need assistance regarding any information listed in this Privacy policy, please contact our data protection officer at privacy@svgator.com or write to us via mail:
Smartketer LLC
Attn: Privacy Policy Inquiry
37310 Ruth Dr, Sterling Heights, Michigan, 48312-1977, USA.
Smartketer LLC
Attn: Privacy Policy Inquiry
37310 Ruth Dr, Sterling Heights, Michigan, 48312-1977, USA.
This section applies only if you are a California Resident. As a California Resident, you have additional rights under the California Consumer Protection Act (CCPA).
This privacy policy describes the categories of personal information collected about you and other related information such as the source of the information and the purpose of the collection, for more information, please see the section 1 - What information we collect and why.
SVGator does not sell your personal information pursuant to CCPA.
We do share your information with third-parties as described in the section 2- Who gets access to your data and why.
We do share your information with third-parties as described in the section 2- Who gets access to your data and why.
You have certain rights under the CCPA regarding the personal information we collect or maintain about you, such as the right to deletion and the right to request access. For more information on how to exercise your rights, please visit the How to manage your data on SVGator. Please be advised that you will not be discriminated against for exercising any of your privacy rights under CCPA. However, in order to protect your personal information, we may authenticate your request using the email address associated with your SVGator account.
Furthermore, it is possible to designate an authorized agent, however, we might require a written permission from you to make a request on your behalf.
If you have any questions related to this privacy policy or you would like to exercise your rights under the CCPA, please contact us at privacy@svgator.com.
Furthermore, it is possible to designate an authorized agent, however, we might require a written permission from you to make a request on your behalf.
If you have any questions related to this privacy policy or you would like to exercise your rights under the CCPA, please contact us at privacy@svgator.com.
Last Modified: November 25, 2024
Address:Smartketer LLC
37310 Ruth Dr, Sterling Heights, MI, 48312-1977, USA
Cookie Policy
SVGator, along with its third-party partners such as advertising and analytics providers, use various technologies to gather data and enhance the services and overall user experience.
Some of them are essential, and without them you wouldn’t be able to use SVGator. You can find out more about cookies and similar technologies, and how we use them, in the information set out below. Any information that we collect will be used in accordance with our Privacy Policy.
A cookie is a small piece of data placed on your computer, tablet or phone when you use a browser on that device to visit a website. Almost all websites use some form of cookies at the moment. These files usually contain data like the site’s name and a unique user ID. Most browsers allow you to block and delete these cookies.
Essential (Strictly Necessary) Cookies: These cookies are necessary for the website to function properly. For example, session cookies prevent data loss when you navigate backward or refresh the page. If you subscribe to a paid plan, cookies used by Stripe and Braintree are mandatory for enabling secure and seamless payment processing.
Functionality Cookies: To keep you logged in or remember your login details for easier access without needing to re-enter them each time you visit.
Performance and Analytics Cookies: We use Google Analytics cookies to understand how you navigate our products and websites. We also use Clarity, a heatmap cookie, to record where you click, scroll, and spend the most time on a webpage, and to detect areas that might need improvement.
Targeting and Advertising Cookies: These items help deliver advertising that’s more relevant to you. They may also be used to limit the number of times you see an ad and measure the effectiveness of ad campaigns. These are third party cookies provided by our advertising partners, Google Advertising and Microsoft.
Social Media Cookies: These cookies are used when you share information using social media sharing buttons or link your account to our content.
Most major browsers let you block third party cookies. In Chrome, you can prevent your browser from accepting new cookies in the Settings panel -> Privacy and security -> Content settings -> Cookies. You can also use the Google Analytics opt-out add-on. In Safari go to Preferences -> Privacy -> Block cookies.
Last Modified: November 25, 2024
Questions about our Privacy Policy should be sent to us at contact@svgator.com